Your privacy matters
Translife Privacy Policy
Our Translife Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or use one of our services.
It also explains your data-protection rights and the choices available to you.
Last reviewed: July 2026
Translife Privacy Policy Sections
Your privacy at Translife
How we handle your personal information
Translife respects your privacy and understands the importance of handling personal information carefully, securely and discreetly. This policy explains what information we may collect, why we use it and the choices available to you.
Information we collect
We may collect information that you provide when placing an order, booking a service, contacting Translife, creating an account or communicating with us through the website.
How we use it
Your information may be used to process purchases, arrange appointments, respond to enquiries, provide customer support and meet our administrative, legal and security responsibilities.
How we protect it
We take appropriate steps to protect personal information from unauthorised access, misuse, accidental loss or disclosure and only retain it for as long as it is reasonably required.
Discretion is central to our service
We recognise that many Translife customers value additional privacy and discretion. We therefore aim to handle every enquiry, order and appointment with sensitivity and respect.
Personal information
Information we may collect
The personal information we collect depends on how you interact with Translife. We only request information that is reasonably necessary to process your order, manage a booking, respond to an enquiry or operate our website.
You are not required to provide personal information simply to browse the main public areas of the Translife website.
Identity and contact information
This may include your name, billing address, delivery address, email address, telephone number and any other contact details you provide to us.
Order and transaction information
We may retain information about the products you purchase, amounts paid, delivery method, order history, returns, refunds and related customer-service communications.
Appointment and service information
When you enquire about or book a Translife service, we may collect the information required to arrange and provide that service, including appointment details, clothing or footwear sizes, preferences and information you choose to share with us.
Enquiries and correspondence
We may retain messages and information you provide when contacting us by email, telephone, website form, WhatsApp, social media or another communication method.
Website and technical information
When you use our website, certain technical information may be recorded automatically, such as your IP address, browser type, device type, referring page, pages visited and basic website-usage information.
Information you choose to provide
You may occasionally provide additional information when requesting advice, discussing an order or arranging a service. Please only provide information that is relevant to your enquiry or request.
Using your information
Why we use your personal information
We only use personal information where there is a legitimate reason to do so. This helps us provide our products and services, communicate with you and meet our legal and business responsibilities.
Responding to enquiries
When you contact Translife we use your information to answer questions, provide advice, arrange appointments and communicate with you about the services or products you have requested.
Processing orders
We use your information to process purchases, arrange payment, prepare deliveries, manage returns and provide customer support relating to your order.
Operating our website
Technical information helps us maintain website security, diagnose problems, improve performance and better understand how visitors use the Translife website.
Meeting legal obligations
In some circumstances we are required to retain or use certain information to comply with legal, accounting, taxation or regulatory obligations that apply to our business.
Your information is never sold
Translife does not sell customer personal information to third parties. Where trusted third-party companies help us deliver services, such as payment processing or parcel delivery, they only receive the information necessary to perform those services on our behalf.
Lawful processing
Our legal basis for using your information
Data-protection law requires Translife to have a lawful basis for each way we use personal information. The basis that applies depends on why the information is required.
Contract
We may process your information where it is necessary to provide a product or service you have requested. This includes processing orders, arranging delivery, managing appointments and responding to requests made before a purchase or booking.
Legal obligations
We may use or retain certain information where this is necessary to comply with legal, accounting, taxation, fraud-prevention or regulatory responsibilities that apply to Translife.
Legitimate interests
We may process information where this is reasonably necessary to operate, protect and improve our business, website and customer service, provided that our interests do not override your rights and interests.
Consent
Where consent is required, we will ask you to make a clear and informed choice. You may withdraw your consent at any time, although this will not affect processing that took place before consent was withdrawn.
Sensitive personal information
Information voluntarily shared with Translife may occasionally include personal details that receive additional protection under data-protection law. Where this applies, we will only use that information when a valid lawful basis and an appropriate additional condition are available, and we will handle it with particular care and discretion.
Trusted service providers
Who we may share your information with
Translife only shares personal information where it is reasonably necessary to provide a service, complete a transaction, operate the website or meet a legal obligation.
Payment providers
Payment information may be processed by independent payment providers such as PayPal, banks or other secure payment services used to complete your transaction.
Delivery companies
We may provide your name, delivery address and relevant contact details to postal services, couriers and collection-point providers so that your order can be delivered.
Website and technology providers
Selected hosting, website, email, security, analytics and technical-support providers may process limited information where this is necessary to operate and protect our systems.
Professional and legal advisers
Information may be shared with accountants, insurers, legal advisers, regulators, law-enforcement bodies or public authorities where advice is required or disclosure is legally necessary.
We do not sell your personal information
Translife does not sell or rent customer information to third parties. Service providers are only given the information reasonably required to carry out their role, and they are expected to handle it securely and in accordance with applicable data-protection requirements.
International data transfers
Some technology or service providers may store or access information outside the United Kingdom. Where a restricted international transfer takes place, we will rely on an approved transfer mechanism or other legally permitted safeguard designed to protect your information.
Protecting your information
Data security and how long we keep information
Translife takes reasonable technical and organisational measures to protect personal information and only keeps it for as long as it remains necessary.
Security measures
We use appropriate safeguards designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse. Access is limited to people and service providers who reasonably require it.
Secure disposal
When personal information is no longer required, we take reasonable steps to delete it, anonymise it or place it beyond normal use, subject to any legal or administrative requirement to retain it.
How long we retain personal information
Retention periods vary according to the type of information and the reason it was collected. Order, payment and accounting records may be retained for the period required by taxation, legal and business-record obligations.
Enquiries, appointment information and customer-service correspondence are retained only for as long as reasonably necessary to provide the requested service, manage any follow-up matter and protect the legitimate interests of Translife and its customers.
We review the information we hold and delete or anonymise personal information when there is no longer a valid reason to retain it.
Your data-protection rights
Your rights under the Translife Privacy Policy
The Translife Privacy Policy explains the rights available to you in relation to the personal information we hold. Some rights only apply in particular circumstances and may be subject to legal exemptions.
Accessing your personal information
You may ask whether Translife processes your personal information and request a copy of the information we hold about you, together with relevant supporting information.
Correcting inaccurate information
You may ask us to correct personal information that is inaccurate or complete information that you believe is incomplete.
Requesting deletion of information
In certain circumstances, you may ask us to delete personal information that we no longer have a valid reason to retain or process.
Restricting how information is used
You may ask us to temporarily limit the way we use your personal information while a concern about its accuracy or use is being considered.
Objecting to certain processing
You may object to certain uses of your personal information, including processing based on legitimate interests and the use of information for direct marketing.
Receiving your information
Where the legal requirements apply, you may request personal information you provided to us in a structured, commonly used and machine-readable format.
Withdrawing your consent
Where we rely on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing completed before consent was withdrawn.
Automated decision-making
You may have rights relating to decisions made solely through automated processing where those decisions produce legal or similarly significant effects.
Making a request under the Translife Privacy Policy
To exercise a data-protection right, contact Translife using the details provided at the end of this Translife Privacy Policy and clearly explain the information or action you are requesting.
We may need to request reasonable evidence of identity before disclosing information or completing a request. We will respond within the period required by applicable data-protection law.
Concerns about the Translife Privacy Policy
Please contact Translife first if you have concerns about this Translife Privacy Policy or how your personal information has been handled. You also have the right to raise a complaint with the Information Commissioner’s Office, the United Kingdom’s independent data-protection regulator.
Contact Translife
Contacting Translife About This Privacy Policy
Please contact us if you have questions about the Translife Privacy Policy, the personal information we hold or the exercise of your data-protection rights. We will respond as quickly as reasonably possible and within the timescales required by applicable law.
Translife contact information
Translife Limited
24 Havelock Road
Bognor Regis
West Sussex
PO21 2HA
Telephone:
01273 779467
Email:
andrew@translife.uk
Changes to the Translife Privacy Policy
We may update this Translife Privacy Policy to reflect changes in legislation, business practices, services or website functionality.
When material changes are made, the revised policy will be published on this page together with its latest review date.
We recommend reviewing this page periodically to remain informed about how personal information is collected, used and protected.
Related Translife policies
These policies provide further information about purchases, website use and the technologies used by Translife.
Questions about your privacy?
Translife has supported customers with care, discretion and understanding since 2002. Please contact us if you have any concerns about this policy or how your personal information is handled.
Contact TranslifeTranslife Privacy Policy last reviewed and updated in July 2026.